📋 FAQ
7game FAQ — Answers to All Your Questions
From betting and deposits to account security and VIP benefits — find detailed answers to the most frequently asked questions about 7game here.
7game is a secure online betting and casino platform built with Bangladeshi players in mind. Whether you are new or experienced, every player has questions. How does cricket betting work, how do you deposit with bKash, how do you get VIP cashback, or what do you do if you have trouble playing on mobile — this page gives straightforward and honest answers to all of these. If you cannot find what you are looking for, reach out to our 24/7 support team directly.
Cricket & Sports Betting
Yes, if a match is not completed or is declared no-result due to rain or any other reason, the bets on that match are generally voided and the stake is returned to your balance. However, if the minimum required overs are completed and a result is officially declared, the bet will be settled according to that result. Contact the support team for the exact rules.
Match winner, top batsman, top bowler, first innings runs, highest run-scoring team, over/under, and innings total are the most commonly played markets in cricket. In T20, separate markets are also available for the outcome of each over. For example, in a Bangladesh vs India match, which team takes the first wicket is also a popular betting option.
Decimal odds are the simplest format. If the odds are 2.50 and you place a ৳100 bet, you get back ৳250 (including your stake) if you win — meaning a net profit of ৳150. The higher the odds, the less likely the event, but the bigger the reward if it wins. Odds below 1.00 are not possible — 1.01 means a near-certain outcome but with very little profit.
An accumulator, or "acca", combines selections from multiple matches into one bet. The odds of each selection are multiplied together, making the potential payout much higher. But if any single selection is wrong, the entire bet loses. So while accas are more exciting, they carry more risk. It is better to start with fewer, more confident selections.
Yes, with live in-play betting you can place bets in real time while a match is in progress. For example, you can bet on how many runs will be scored in an over or whether a wicket will fall on the next ball. Odds change quickly, so decisions need to be made fast. With a good internet connection, in-play betting can be very enjoyable.
How to Deposit Money
7game currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (through major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or Sonali Bank). The minimum deposit amount is ৳500 for all methods. Choose your preferred method and transact with confidence.
To deposit with Nagad, log in to your account, go to the "Deposit" option, and select Nagad. Send the required amount to the Nagad number shown there. Enter the transaction ID in the deposit form and submit. Your balance is usually updated within a few minutes. If you have any issues, let the support team know via live chat.
7game does not charge any deposit fee of its own. However, some mobile banking services may apply their own transaction charges — for example, bKash or Nagad may charge a small fee according to their own policies. These charges are set by the respective payment provider and are not within 7game's control. It is worth checking the fee structure in your payment app before transacting.
The minimum deposit amount is ৳500 (five hundred taka) for all payment methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. Sending less than ৳500 will not be processed and will not be added to your balance. As a new player, there is an opportunity to receive a 200% welcome bonus on your first deposit.
After sending money via bKash, your 7game account balance is usually updated within a few minutes. However, it may take a little longer during peak hours or due to network issues. If your balance has not arrived within 15 minutes and bKash has already debited the amount, contact live chat with your transaction ID.
Account Security
Before every visit, check the URL in your browser's address bar — the correct address is 7game.mom. Phishing sites often look like 7game but have subtle differences in the URL (such as 7game.com or 7gam3.net). Always type the URL directly or access the site from a bookmark. Avoid clicking on unfamiliar links from social media or SMS.
A secure password should be at least 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or phone number as a password. Use a different password for each site and change it regularly.
Change your password immediately and report the matter to 7game via live chat or email ([email protected]). The support team will review recent activity on your account and, if necessary, temporarily suspend the account to ensure its security. The sooner you report it, the less chance of damage.
Absolutely not. No 7game employee or support agent will ever ask for your OTP, PIN, password, or card number. If someone identifies themselves as 7game and asks for this information, they are a fraudster. Do not give them anything and immediately inform our support team. This rule applies equally to the PIN of bKash, Nagad, Rocket, or any other payment method.
Yes, 7game keeps all data secured with SSL (Secure Socket Layer) encryption. This means all information between your browser and our servers travels in encrypted form, and no third party can read it. Your personal information is never sold to outside parties — details are in our privacy policy.
VIP Benefits
Joining the 7game VIP program gets you weekly cashback that increases with your tier. Higher tiers may also offer faster withdrawal processing, special promotional offers, and a dedicated account manager. VIP benefits are a reward for your active participation — the more you play, the better the benefits.
Each week, a portion of your total bet amount is returned as cashback. The cashback rate depends on your current VIP tier. You can receive up to 0.3% weekly cashback at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond. It is generally credited automatically at the end of each week.
Playing regularly and maintaining your betting activity naturally moves you up to higher tiers. The criteria for tier changes depend on activity — the more consistent and frequent your participation, the faster your progress. It starts at Bronze and progresses step by step through Silver, Gold, Platinum, and finally Diamond at the top.
7game has five VIP tiers in total. From lowest to highest, the tier names and cashback rates are: Bronze (up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%). Weekly cashback and special benefits increase at each tier.
Device & Technical Issues
Yes, 7game is fully mobile-friendly. You can visit 7game.mom directly from Chrome, Firefox, or Safari on Android or iPhone and enjoy all games and betting features. There is no need to download a separate app. The site automatically adjusts to fit your phone's screen.
If your internet connection suddenly drops, in most cases the game server saves your last state. Many games allow you to resume from exactly where you left off once reconnected. However, if a disconnection causes an issue in a live game or fast-result game, contact [email protected] or live chat right away and the support team will review it.
The first and most effective fix for this issue is to clear your browser's cache and cookies. In Chrome, you can do this from Settings > Privacy and Security > Clear Browsing Data. Then restart the browser and visit 7game.mom by typing it directly. You can also try switching your internet connection from Wi-Fi to mobile data or the other way around.
On Android, open 7game.mom in Chrome, tap the three dots on the right, and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon at the bottom, and choose "Add to Home Screen". This places the site on your home screen like an app and lets you open it with a single tap.
Can't find the answer to your question here?
Our skilled support team is available 7 days a week, 24 hours a day in both Bengali and English. Feel free to reach out with any issue or question.
Log in to 7gameLive Chat Support
24/7 instant assistance — in both Bengali and English. Log in to the site and click the chat icon.
Email Support
[email protected] — email us for detailed issues and get a quick response.