Your Privacy Is Our Priority

To register on the 7game platform and provide our services, we may collect the following types of information:

1.1 Personal Identification Information

• Full name and date of birth (for age verification — our platform is for users aged 21 and above only)
• Email address and mobile number
• National ID card or other government-issued identity document details (for KYC verification)
• Current address

1.2 Financial Information

• Payment method details — such as bKash, Nagad, Rocket, Upay or bank account information (where applicable)
• Transaction history, deposit and withdrawal records
• Wallet balance and betting activity information

1.3 Technical Information

• IP address, browser type and version
• Device type, operating system, and unique device identifiers
• Date and time of platform access, pages visited, and session duration
• Information collected through cookies and similar tracking technologies

1.4 Usage Information

• Preferred game categories, betting patterns, and gameplay history
• Bonus claims and participation in promotional activities
• Records of contact with customer support

7game collects your information in the following ways:

• Directly from you: when you fill out registration forms, complete account verification, submit deposit or withdrawal requests, or contact customer support.
• Automatically: through cookies, log files, and similar technologies while you use our platform.
• From third parties: relevant information from payment processors (such as bKash, Nagad, Rocket, Upay, and associated banks) and identity verification services.
• From public sources: publicly available information for fraud prevention and security purposes.

7game uses your information for the following legitimate purposes:

3.1 Service Provision and Operations

• Account creation, verification, and management
• Processing financial transactions — deposits, withdrawals, and bonus payments
• Maintaining gameplay history and resolving disputes
• Providing a personalized gaming experience

3.2 Security and Compliance

• Age verification — ensuring access only for users aged 21 and above
• Detecting and preventing fraud, money laundering, and other illegal activities
• Maintaining cybersecurity and platform integrity
• Meeting applicable legal and regulatory obligations

3.3 Communications

• Sending account-related notifications and security alerts
• Responding to customer support requests
• Sending relevant promotional information with your consent

3.4 Responsible Gaming

• Identifying and supporting potentially problematic gaming behavior
• Effectively managing self-exclusion and limit-setting features

7game does not sell your personal information to third parties. However, information may be disclosed in the following circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, technical infrastructure, and customer support management. These partners are obligated to use information only for specified purposes.

4.2 Legal Obligations

We may disclose information to comply with court orders, lawful requests from government authorities, or applicable legal requirements.

4.3 Fraud Prevention

Information related to fraud detection and prevention may be shared with relevant organizations to protect our platform or users.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify you before any such change.

5.1 Retention Period

7game retains your information for as long as your account is active and for the period required for necessary legal, regulatory, or business purposes. Even after an account is closed, some information may be retained for a specified period due to legal obligations.

5.2 Security Measures

To protect your information, 7game takes the following technical and organizational measures:

• SSL Encryption: all data transfers are secured with 256-bit SSL encryption
• Data Encryption: sensitive information is stored in encrypted form on servers
• Access Controls: only authorized personnel can access specific data
• Security Reviews: regular security assessments and audits are conducted
• Incident Response: a plan for rapid response and notification in the event of a security breach

However, data transmission over the internet or electronic storage is not completely secure. We apply the highest industry-standard precautions, but absolute security cannot be guaranteed.

The 7game platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: indispensable for login sessions and security — these cannot be disabled.
• Functional Cookies: help remember your preferences and settings.
• Analytics Cookies: collect anonymous data to understand platform usage patterns.

6.2 Cookie Management

You can control or delete most cookies by changing your browser settings. Please note that disabling essential cookies may affect platform functionality.

As a user of the 7game platform, you have the following rights regarding your own personal information:

• Access: the right to know what information we hold about you.
• Correction: the right to request correction of inaccurate or incomplete information.
• Deletion: the right to request deletion of your information in certain circumstances (subject to legal retention obligations).
• Objection to Processing: the right to object to the processing of your information for specific purposes.
• Portability: the right to receive your information in a structured, commonly used format.
• Withdrawal of Consent: the right to withdraw consent at any time from processing that is based on consent.
• Marketing Opt-Out: the right to request that promotional communications be stopped.

To exercise these rights, please contact our customer support team. We will respond to your request within the applicable timeframe after proper verification.

7game strictly provides services only to users aged 21 and above. We do not knowingly collect any information from minors. An age verification process is carried out at the time of registration.

If we become aware that a minor has registered on our platform, that account will be closed immediately and the collected information will be deleted.

Our platform may include third-party payment services (such as bKash, Nagad, Rocket, Upay, and associated banks). These external services have their own privacy policies that are not under 7game's control. You are advised to read the privacy policy of the relevant service when conducting financial transactions through these services.

7game reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Updated policies will take effect from the date of publication. Continued use of the platform after changes will be considered acceptance of the updated policy. We recommend that you review this policy on a regular basis.

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us in the following ways: